If you’re reading this, it’s probably clear to you that I got it back.
And it probably went unnoticed by most of you, but It was a bit of a nail biter on my end.
Long story short: I was having some issues with my website, asked my web hosting service for some help, they did something, and then my site no longer worked. Then they gave me mostly friendly but completely non-effective service over the next several days, ending with telling me it was something I did to the code and they could not help me.
Oh, and they also told me to “lower my voice and keep it professional.”
After more than 10 customer service calls and over 10 hours of hold time with piped in music that will now cause me customer service PSTD, I think I had a right to raise my voice.
All during this, I was planning my revenge post. Thanks to my awesome web designer, Shawn at Bellovia, and my new web host, SiteGround, I knew everything would be taken care of in a professional, responsible way. I wanted to warn all of you who are thinking of getting into the self-hosted WordPress blog game to avoid my former host like the plague.
But once it was all fixed, I made my final call to my former hosting service to get a refund for the three years I’d paid for in advance, and to my surprise, I got the very first tech I spoke to when this all started, and he remembered me, and he felt awful about how it all went down.
He issued me not only a full refund, but apparently I had overpaid for something, and he refunded that, too. He was kind. He was apologetic on behalf of the company he worked for.
It made me realize that we’re all just doing the best we can. In our jobs. In our homes. In our lives. Sometimes we don’t have the answer to the problem. Sometimes we feel frustrated and angry about that.
Sometimes we yell at a customer service rep on the phone because we feel completely helpless and small and by yelling, it makes us feel like we have some kind of control over a situation where clearly we do not.
We are just so human, you know?
I had planned a witty, sarcastic post to slag this company, to hold them accountable for hurting me and my business. But that’s not the woman I aspire to be. I’d rather try to offer some understanding.
They didn’t really hurt my business in the end. They just offered me a lesson in facing a problem and finding the best solution.
And that’s what I did, with a little help from some very competent sources.
I still wouldn’t recommend them, and I’m still a little pissed at that last technician who told me to “keep it professional”, but I’m taking the lessons learned and adding that into my Adulting Tool Kit.
It’s a kit I want to continue to build. So that’s what I’m going to continue to do.
p.s. I’m happy to share the company name via email, if you need to know for your own business. I just decided to keep it “professional” today.